Gulf Power Making Customer Transition To Florida Power & Light

December 21, 2021

With the upcoming new year, Gulf Power is making the full transition to Florida Power & Light (FPL).

The transition will begin the evening of December 30. At that time, Gulf Power customers will be unable to manage their accounts, make a payment or report an outage on the website, mobile app or through the automated phone system. Customers can call (800) 487-6937 to report an outage.

Beginning January 3, former Gulf Power customers can manage their account at or the FPL app.

NextEra purchased Gulf Power from the Southern Company in January 2019, but the companies were not immediately merged to operate as one. FPL is the largest electric utility in the state with about five million customers. Gulf Power has about 470,000 customers in eight Florida Panhandle counties, including Escambia and Santa Rosa.


11 Responses to “Gulf Power Making Customer Transition To Florida Power & Light”

  1. dob on December 23rd, 2021 11:03 am

    Pcola winger, I moved here in ‘93. Rates were one of the lowest in the nation and restoral times after storms were the quickest. Got to love mergers and the government officials who got this done for them. The people here keep electing the same politicians. Nuff said?

  2. Forced Out on December 22nd, 2021 4:08 pm

    To the person who said it’s the same people— actually fewer than half remain from before the takeover. Forced retirements, burnout and a few firings have made things as bad for those who remain as it is for the customers!

  3. SueB on December 22nd, 2021 12:32 pm

    Agree with Jimbo – FPL cutting out Energy Select. Check out the FPL peak hours. Senior citizens try to keep monthly usage at or below 1000 kWh to be billed a lower rate. Want know rates until we can get online with FPL.
    Also, The Florida Public Service Commission approves increase in utility. Rarely decrease. Governor elects these 5 people.

  4. J.Larry Seale on December 21st, 2021 5:54 pm

    it really sad to see the name Gulf Power
    Its been with us since the 40’s………….
    FP&L has some big shoes to fill………

  5. Carl on December 21st, 2021 12:41 pm

    Remember, the guys and gals who are the workers are the same people.
    They care whether you agree or not.
    I respect them all, dependable and hard working.
    It doesn’t matter what the name is.
    Show them that respect as they do not ever let us down.
    They are us.
    Praying for all to keep safe and have a safe and wonderful holiday season.
    This includes the staff that is over them.
    They are a true team!

  6. Jimbo on December 21st, 2021 11:10 am

    The first thing that they did was cut out Energy Select program which reduced rates during certain periods of the day when it was beneficial to the power company and the customer. FPL said that it was not cost other words they dont care about saving the customer money…sure rate increase is soon to follow.

  7. Susie on December 21st, 2021 10:25 am

    My husband and I were in NJ for awhile where he was working. NJ Central is the absolute worst after a storm. Your lights don’t come back until the Southern States like Georgia Power come up to get everything up and running. I’m happy a Southern Company like FP&L (which I grew up with) who knows about emergency management is taking over rather than a power company from the North who has no concept of what that means.

  8. Pcolawinger on December 21st, 2021 9:24 am

    Gulf Power customers pay (by a huge margin) the highest rates for electricity in ALL of Florida. FPL likely acquired GP to justify huge increases for their existing customers….

  9. Travis on December 21st, 2021 8:24 am

    OH JOY!! A new monopoly to deal with!!

  10. Just saying on December 21st, 2021 8:07 am

    np360 The fine service we had with the real Gulf Power went away almost as soon as FPL got control of the company. That said the local people still tried to give good service and help but many times they hands were tied.

  11. np630ss on December 21st, 2021 7:02 am

    FPL = Florida Plunder and Loot. Say good bye to timely service and customer satisfaction. Accompany those two with an ever increasing power bill. If you disliked the Southern Company, FPL is going to give you nightmares.

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