SOS Mode? No Service? Verizon Reports Major Outage

January 14, 2026

UPDATE: About 9:30 Wednesday night, Version said, “The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network.”

Users across the North Escambia area reported that their phones were stuck in “SOS” or similar emergency modes with no service on Wednesday afternoon.

At our office in North Escambia, Verizon service was restored at about 1:40 p.m., and down again by 3 p.m.

Verizon reported a major outage across the nation, including portions of South Alabama and Northwest Florida.

“We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience,” Verizon said about 2 p.m. The company did not give an estimated time for service restoration.

If you still don’t have service, you can get back online or make a call by just connecting to a Wi-Fi network and making sure Wi-Fi calling is turned on. If you can’t connect to Wi-Fi, you can still make an emergency call to 911.

Comments

8 Responses to “SOS Mode? No Service? Verizon Reports Major Outage”

  1. Verizon user on January 15th, 2026 7:38 am

    I didn’t get normal service back until around 6:45 pm last night. It went out on me around 10:00am.

  2. Johnny on January 15th, 2026 6:40 am

    Y’all said make a call with WiFi calling I was hook to internet at my job and it still wouldn’t let me make a call on WiFi and my WiFi calling was on so yeah whatever and then if u have an older iPhone some was still working but not the iPhone 17

  3. M on January 14th, 2026 10:12 pm

    Make Whats App your default phone app and you can make and receive calls.

  4. Barbara on January 14th, 2026 6:01 pm

    I have no phone service. My husband has no phone service and my daughter has no phone service but we do have text. Any idea when this will be resolved

  5. Crystal Salch on January 14th, 2026 5:59 pm

    Service is steal out in century

  6. Steve on January 14th, 2026 4:51 pm

    I put my phone away at the beginning of day unless called by my priority people.
    Sleep better and no issues not knowing whats going on every second.

  7. Heath patroni on January 14th, 2026 3:58 pm

    Need my phone to be able to work

  8. Lisa Fuller on January 14th, 2026 3:27 pm

    Service is still out in Byrneville.

Written by William Reynolds · Filed Under News