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Tax Collector’s Molino Office To Become Appointment Only
August 9, 2025
The Escambia County Tax Collector’s Molino and Downtown offices will transition to serving customers by appointment only, beginning Wednesday, September 3, 2025, in an effort to enhance efficiency and reduce wait times.
“We’re committed to providing our community with efficient and accessible services,” said Escambia County Tax Collector Scott Lunsford. “Offering appointments at these locations allows us to better manage demand and give residents the quality service they expect. Our goal is to eliminate spikes in traffic and decrease or eliminate long wait times.”
Many tax collector services are available online at EscambiaTaxCollector.com, including:
- Tag renewals
- Electronic title printing
- Property tax payments
- Business tax receipt renewals
In addition, drive-thru services are available at the Molino, Brentwood, and Downtown offices, providing another fast and convenient option for completing transactions. There is no additional fee to pay online using an eCheck.
NorthEscambia.com file photo.
Comments
20 Responses to “Tax Collector’s Molino Office To Become Appointment Only”
@Rosney while they were trying to update their info both the online waiting list registration and the website you mentioned was also down and gave them a message that they had to go to the DMV in person. (I was on the phone with them as I was typing this response.)
Some of us remember the days of the separate driver’s license office. Bring that back! The tag office should only be for tags and titles. No matter the location….the current system does not flow smoothly.
I had to get my conceal carry updated. I got on the website, hit Join the Line and made my appointment for two days later. I received an email for the confirmation and a link for my appointment. On the day of the appointment I drove to the place in Molino and arrived 8 minutes before my scheduled appointment. Once in the parking lot I pulled up the link and hit I Am Here. I went inside and sat down and in 5 minutes they called my name. It took 5 minutes to complete and I was finished and left. I know it might not be the same for everyone but it worked good for me.
Everyone is saying when you make an appointment it’s 3 to 4 months in advanced. That’s baloney!
I assume they’ve switched over to an appointment system, which I would prefer over their “Join the Line”. I will say, the staff at Molino are awesome. People can be…complicated, and they are very good helping them.
Looks like a lot of agreement that the current situation is bad and expectations are that appointment only will be worse.
Yes plenty of people have trouble making online appointments, thus they don’t use the online services either.
I agree it’s time for another office, possibly on 9mile. Although i live in the Century area, the mobile unit has been very helpful there.
Even though there are complaints the Employees at every location have always been very helpful in assisting me.
@A Trucker’s Friend……
Please let your friend know that there is a website to upload your DOT medical card and avoid the DMV. The website also eliminates the fee and the hassle of an appointment through the DMV. Another piece of advice is to not rely on the DMV for notifications of other upcoming renewals, such as a hazmat endorsement.
Looks like all the more reason to move away from florida especially pensacola.
I have a friend who had to get their DOT physical for their CDL’s. Once they got the certificate they had to make an appointment to take it to the DMV. It took my friend several days to make the appointment as the appointment setting website was down. Then it took 24-48 hours to update the system. Once the paperwork was turned in and the new DOT physical expiration date was entered it should have shown the new date in my opinion. System is messed up. Just another reason not to move to Escambia County Florida.
Reopening the Century office shouldn’t be that big of a problem, the building is still there and being use at times. The sheriff’s office is using part of it, but they were there before the county closed the tag office and moved to Molino. The county is not interested in being convenient to the citizens, just getting their money. I agree with Really, IT’S TIME TO VOTE THEM OUT!!!
This place along with the location off W St has long been the Worst service locations in escambia county!!
Yet another example of our county allowing more growth than we are prepared for. They should be expanding service locations, not limiting them even more. The north end gets the shaft once again. VOTE THEM OUT!
“…in an effort to enhance efficiency and reduce wait times.”. If the only customers you have are by appointment you should have no difficulty in eliminating wait times and being more efficient. Use common sense in scheduling and you are in control of your day.
My last experience was a tag transfer and registration, which took less than half an hour, with an appointment. However, from the day of scheduling to the appointment time, was over a month. There is a point when your number of employees must be increased to meet customer demands and the tax collectors offices have reached that apex years ago.
I recently moved back to the area and found the process of obtaining a new license and registering my cars the most difficult of anywhere I’ve lived. I’d never encountered an appointment only policy at a tax collector’s office. Even after making appointments, the time of arrival changed by hours throughout the day of my appointment. The process Mr. Lunsford had created is not consumer friendly.
I recently renewed my driver’s license at the Molino office. I set an appointment, and was served on time, and very efficiently. Having said that, the appointment setting process was tedious, because it only allowed about 30 days in advance, and that filled up quickly. So, I would suggest opening the appointment calendar to 6 months, to allow more people to set their appointments in one to two tries (I made at least a dozen attempts). I do want to reiterate that the staff there is very courteous and helpful.
What about the seniors that don’t know how to make appoints.i know 90 yr old that sit there 6 hours cause he had no idea how to make an appointment.the people moving in here causes more offices to be crowd.its takes a month to get an app.u need one in century bad.poor seniors don’t have a chance.
Well….. there goes the “last good thing” about those tag/tax offices.
Welcome to what Santa Rosa has been doing for years. Completely inconvenient and inefficient. These tax collectors forget they work for the public.
Going to the tax collectors office to register , title , a vehicle has become an all day affair , a complete nightmare. The millions spend on the replacement of the former W office did not aliviate the problem , just made it worse . The county has grown drastically in the last few years (census) and the county needs to have more facilities and personnel to fix the problem . Reopen the W street office , build a facility in Century the underserved population by the tax collectors office and another one on Nine mile rd . This may meet the population growth and needs and stop going to the tax collectors office a terrible experience for tax payers .
Think outside of your small and understaffed Molino location. The demand for services is higher so how about expanding the footprint and open a larger or another office?