Escambia County Warns Of Sunpass Text Scam

April 12, 2024

Escambia County has received reports of fraudulent text messages targeting the public from persons claiming to represent SunPass. The messages are requesting prompt payment to avoid fees and contain a link to a fraudulent website in an attempt to collect information.

The county said do not click any links in the fraudulent text messages. These messages are not sent by SunPass or Escambia County.

SunPass does not ask customers via text to make a payment or to take immediate action on their account. Messages from SunPass will come from the following email address or text number:

Email: or
Text: 786727

Escambia County does not send text messages to SunPass or Pensacola Beach Annual Pass holders seeking information or action regarding their account balances or fees owed.


4 Responses to “Escambia County Warns Of Sunpass Text Scam”

  1. Carolyn Speed on April 15th, 2024 4:39 pm

    I received one today. It looked legitimate. I was halfway through filling out the form when I thought I’d better check further. It didn’t feel right – and it wasn’t.

  2. Steve on April 12th, 2024 10:25 pm

    Call Sunpass on incorrect charges, haven’t been to Tampa in 40 years , phone wait time – 120 minutes .

  3. Dale on April 12th, 2024 7:31 pm

    I got one today. Was about to log on thru the message but decided to go to the website and log in and found it was a scam.

  4. Joesph on April 12th, 2024 6:43 pm

    SunPass may not have sent these fraudulent attempts to collect money from Floridians….however they do officially send out the flimsiest attempts to collect money from people who have never driven the roads SunPass sends fines for.

    We received a toll for some place we have never been, picture they based this fine on was too dark to distinguish any features of the vehicle or license plate.
    This was not a one time occurrence, just anecdotal, it appears to be business as usual for SunPass, using partial plates and old pictures to collect fees.

    I’d really like for SunPass to be independently audited, from what little we know of them they are not much better than these scammers using their name.