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Gulf Power Named Among Nation’s Top Ten Utilities
April 23, 2017
Gulf Power has been ranked among the top ten investor-owned utilities in the nation according to a new ranking which compares capital investment to the benefits customer receive in reliability and overall satisfaction.
Gulf Power garnered the eighth spot from a pool of 100 investor-owned utilities evaluated across the country by the Wired Group, and second place in Florida. The Colorado-based consulting firm used an internet-based Utility Evaluator that calculates customer value rankings based on a variety of metrics, including efficiency of spending on capital investments, operations and maintenance, reliability and satisfaction ratings.
The Utility Evaluator simplifies credible utility performance evaluation and benchmarking, enabling standard and custom comparisons on costs, reliability, capital effectiveness, and more against user-defined peer groups. It compiles and compares performance data from multiple public sources including the Federal Energy Regulatory Commission, JD Powers and Associates’ annual customer satisfaction surveys and state regulatory filings.
Gulf Power also received multiple accolades in sub categories in the rankings, claiming the 9th spot out of 98 utilities evaluated in customer satisfaction based on overall customer rankings published annually by JD Power and Associates.
Comments
3 Responses to “Gulf Power Named Among Nation’s Top Ten Utilities”
I think Gulf power does a great job. I had a load of dirt delivered, and the driver failed to see a power line and took it down. Forty five minutes later they had fixed it and were very professional. These folks have to deal with incredible danger after storms, yet they move with speed and professionalism. I think they are better than top ten.
We are always going to complain about rates going up but I have to say they are always out and about when I am hiding under the bed, lol. congratulations to all of them.
How about the take the money they spend marketing and self-promoting themselves and reduce our power bill.