Walnut Hill, Bratt: 911 Back In Service

December 30, 2012

An outage is over that left Frontier Communications landline customers in the 327 Walnut Hill and Bratt exchanges unable to 911 Sunday morning, according to Escambia Fire Rescue officials.

Residents should now be able to reach 911 from their landline phones.

Residents unable to reach 911 should call (850) 471-6300 from their landline or cell phone for fire or EMS services, or call (850) 436-9620 for the Sheriff’s Office.


12 Responses to “Walnut Hill, Bratt: 911 Back In Service”

  1. Me on December 31st, 2012 11:54 am

    @Sandra: EXCUSE ME but you are full of hogwash! Frontier’s techs are the best! You just want something to complain about!

  2. FYI on December 30th, 2012 9:29 pm

    We have Brighthouse for our landline and our home computer. No problems, better prices, free long distance. You do have a choice.

  3. just me.. on December 30th, 2012 6:51 pm

    @ “just the facts”.. WELL SAID!!

  4. Sandra on December 30th, 2012 6:40 pm

    @just the facts. Your whole statement is hogwash. We may be rural but that shouldnt excuse a company for charging premium service prices for mediocre service at best. I know folks who live in remote areas of Montana that pay less and have better service than frontier provides. You dont think that another phone company could come in here because it would not be profitable? Then why did Frontier come in? Just to help us poor yahoos out and not make a profit? Whatever
    This company has poor equipment, poor customer service, awful technicians and apparently no plans to change any of the above and its a crying shame that they are the only game in town.

  5. just the facts on December 30th, 2012 5:44 pm

    Sandra,if the public service commission yanks their franchise you want have anything but cell avalible.no one else will come into a rule area and spend millions of dollars and start from scratch for a few hundred customers.Ashley, do you think they wanted it to go down?something happened,a mistake or something broke,I can tell you for a fact someone was called out to fix this problem on a Sunday.this kind of thing probably happened long before northescambia was here and the world didn’t come to an end.be thankful N.E. Was here to help. Puddin,frontier has been a nation wide company for a long long time and for a while now it has been totally legal for ANY company,ATT,,verison,or brighthouse cable to come into your area and has in some select places.they just want because again,money money money.not enough can be made in a rual area to do so. I wish I had faster service sometimes to but when I think about how remote I chose to live I am just glad I have what I have, my neighbor who has ATT can’t even get DSL,and phone service is the same,at least we got something.and the local guys are real nice to.

  6. Sam on December 30th, 2012 5:28 pm

    The public service does nothing now. They gave up regulation a while back. Thats part of the problem. Folks started giving up landlines for cell so they threw up their hands and walked away. Erin frontier always puts the blame on others especially at&t. At&t has no local lines in your area and i think you know it. Besides you don’t hear people in surrounding at&t areas with our problems.

  7. Jim on December 30th, 2012 2:48 pm

    I live out and got very poor speed from Frontier DSL along with all the other problems. Changed to a Verizon JetPack that runs just as fast out here without hardly any problems and at a considerable savings. Not I can take my computer almost everywhere. JetPack and cell phone, no home phone line needed.

  8. kevin on December 30th, 2012 1:23 pm

    i agree sandra

  9. erin on December 30th, 2012 1:12 pm

    @sandra…………..I called them to tell them my internet was bad.. I got this…. “You live in a congested area. ” I am like what!!! i live in the dang country!!!! He said,” we are using all of the old att lines and they need to be replaced. but until they get made we cant do anything about it. And there is only one company that makes them.” What?! Let me get this straight. i pay for the most expensive one you have and you cant replace lines to make it run better?
    needless to say i didnt get anywhere with them.

  10. puddin on December 30th, 2012 12:41 pm

    I asked 20 years ago why Frontier was the only company available here. I was told that it was because they were a small business and could hold a monopoly because of that. I have since found out that they are actually a Nationwide company. So, if all the residents get together and insist that all other companies be allowed to compete for and provide service to this area maybe we could get Frontier to provide better service.

  11. Ashley on December 30th, 2012 11:54 am

    For those smarter then me…. Is this not illegal?? Without northescambia.com we would just be without 911 with no knowledge of what to do. I am so tired of this company getting away with so much. Insane!!

  12. Sandra on December 30th, 2012 9:16 am

    Typical frontier service. Intermitent internet sevice, intermitent phone and 911, charging folks for “high speed” internet when you get mediocre speed at best. Then you call customer service (lol) and they dont have a clue that hundreds of people are affected.. When will the Public service commision yank their franchise so we can get a decent phone company in here?

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