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Frontier Discontinuing Copper Landline Service In Walnut Hill, Bratt, Molino, Atmore
August 30, 2026
Frontier Communications of the South is discontinuing copper-based landline phone services in Northwest Florida, including Walnut Hill, Molino and Bratt, and the Atmore area in Alabama.
The application for Alabama is already approved by the FCC. A related application to discontinue legacy telephone service in Frontier’s Florida service territory was scheduled for automatic FCC approval on August 21. A review of FCC records through August 29 found no action by the commission blocking the automatic approval.
According to a letter sent to Frontier customers in Northwest Florida, copper-based phone services will be discontinued on or before November 16, 2026, with customers receiving additional information in a letter from Frontier on or after September 14.
“Verizon is committed to ensuring that customers remain connected as we transition from a 100-year-old copper network to the faster, more reliable technologies of the 21st century. For the very small percentage of impacted customers, we are providing seamless transitions to ultra-fast fiber or an alternative service that offers a traditional landline experience – including the use of existing handsets and battery backups – powered by our award-winning wireless network. Our goal is to provide every community with the resilient, high-speed infrastructure required for today’s world while maintaining the essential safety features that our customers rely on,” Lauren Peterson of Verizon Corporate Communications told NorthEscambia.com via email.
Verizon now owns Frontier Communications; final regulatory approval was granted in January 2026.
However, Verizon does not offer fiber in the North Escambia area as mentioned by Peterson.
“If fiber is unavailable to a customer, they will be offered Voice Connect or wireless broadband,” she added.
Verizon Voice Connect, previously known as Home Phone Connect, is a service that links traditional landline phones to Verizon’s 4G LTE or 5G wireless network. It lets customers use standard home phones through cellular signals instead of traditional copper wires or internet cables, supports E911 functionality, and allows customers to keep their phone numbers.
“To replace slow DSL, Verizon offers high-speed wireless home internet capable of supporting modern streaming and video conferencing,” Peterson said.
She said copper-based Frontier customers can call (888) 791-9197 for more information on solutions from Verizon.
The copper discontinuation includes all Frontier locations in South Alabama and Northwest Florida.
Other Choices Available
Fiber
Conexon Connect — In cooperation with Escambia River Electric Cooperative, Conexon offers fiber internet and home phone services via fiber in areas where electric service is provided by EREC.
Spectrum — Spectrum offers cable or fiber service in large portions of the area, particularly near Molino and McDavid.
There are a few select locations where both Conexon and Spectrum offer competing fiber services, even on the same street.
Wireless
Wireless internet and, in most cases, home phone service are available from several wireless carriers in addition to Verizon, including AT&T, T-Mobile and resellers such as Mint Mobile, Consumer Cellular and Visible. Starlink satellite service is also available.
Pictured: The sun sets behind the Frontier Communications central office on Highway 29 in Molino recently. NorthEscambia.com photo click to enlarge.
Comments
2 Responses to “Frontier Discontinuing Copper Landline Service In Walnut Hill, Bratt, Molino, Atmore”
Will they be removing the phone boxes and wiring from people’s yard?
The one in my yard has a rotten post that needs removing.
Good and bad! I like seeing the advancements and upgrades in technology, but the big question I have is: what will happen to the employees when these areas shut their doors? Will they be able to transfer, or will they have to find a new job.
Hopefully, they’ll be able to keep their jobs—but if they can see the writing on the wall, they better get the heck out while they can!!!