City Of Pensacola Continues To Recover From Ransomware Cyber Attack

December 13, 2019

The City of Pensacola’s Technology Resources Department is continuing to work to address a ransomware attack that occurred early Saturday morning, Dec. 7. As a result of the incident, Technology Resources staff disconnected computers from the city’s network this week until the issue could be resolved.

Some city services continue to be limited, but the following services have been restored or partially restored:

Online bill payments for Pensacola Energy and Sanitation Services are now available.
Pensacola Energy and 311 customer service lines are operational, but customers may receive a busy signal or experience longer than usual call wait times.
Email servers are back online, so city staff have limited access to emails as computers are reconnected to the network.
Most city landlines have been restored.

The city is still in an assessment and recovery mode, and Technology Resources is continuing to check all computers and work to fully restore the network and all city services.

Emergency dispatch services and 911 were not impacted and continue to operate normally. Additionally, the city’s website at and online permitting services at remain operational.

For security reasons and due to the active investigation into this incident, the city will not release specific information about how the attack occurred.

As an additional security measure, the city will be engaging an outside firm to help assess potential data impacts from this incident.


2 Responses to “City Of Pensacola Continues To Recover From Ransomware Cyber Attack”

  1. Andy Shutt on December 13th, 2019 2:51 pm

    Still can’t find out how much my gas bill is for this month nor have I received a bill.

  2. Northender on December 13th, 2019 10:34 am

    Well at least the town of Century doesn’t have to worry about this as they operate as if they’re still in the last one.

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