Escambia County Asks Residents Not To Call 911 Unless It’s A True Emergency

May 12, 2021

Escambia County doesn’t want residents to call 911 unless it’s real emergency.

According to the county, nonemergency calls to 911 overloads the 911 system and uses ambulance resources.

According to Escambia County, an emergency is any situation that requires immediate assistance from the police, fire department or ambulance, including:

  • A fire
  • A crime, especially if in progress
  • A car crash, especially if someone is injured
  • A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention

The county also says that if you are not sure if it is a true emergency, they recommend calling 911 and let them determine if you need emergency help.

“Calling 9-1-1 in an emergency can save lives and bring immediate help by first responders,” said interim Public Safety Director Eric Gilmore. “Knowing how and when to make a 9-1-1 call can make all the difference in a critical situation. It’s important that first responders are being used for true emergencies.”

Escambia County said do not call 9-1-1 for nonemergent situations such as:

  • Requests for Information: Calls for information, such as directory assistance, driving directions or road closures, should not be made to 911. Call 311 or visit the county website.
  • Information about COVID-19: If you have come in close contact with someone who has been diagnosed with coronavirus or have symptoms such as fever or cough, call your health care provider, not 911.
  • Non-life threatening medical situations: Minor injuries or medical conditions that do not require immediate medical care do not warrant a 911 call. If you or someone you know has mild food poisoning, a slight fever, nausea, or a minor cut, consider calling a physician or going to urgent care


13 Responses to “Escambia County Asks Residents Not To Call 911 Unless It’s A True Emergency”

  1. TUMOM on May 15th, 2021 1:39 am


  2. D.B. on May 13th, 2021 11:44 am

    W.t.? Hahaha! Some people! OMG!

  3. Michelle on May 13th, 2021 11:30 am

    So if your husband is trying too kill or you been brutally Rape or shoot or stab 911 will determine if you need help Bull. Just an excuse too have ppl dying , end is Near NWO

  4. Bill on May 12th, 2021 8:36 pm

    Do What? But that’s just it, common sense went out the window along time ago for many who walk among us :)

  5. Do what? on May 12th, 2021 4:54 pm

    This is something new? I mean if common sense was still a thing this would be a no brainer!

  6. No one on May 12th, 2021 3:15 pm

    Everyone is concerned enough to pick up their cell phone and dial 911, but no one is concerned enough to roll their window down and ask: Hey, are you all right?

  7. David on May 12th, 2021 2:42 pm

    It would help to further publicize non-emergency numbers such as:

    Where to report objects in the travel lane of roads such as tipped over cones, debris, dead animals. These things present a risk as drivers might hit them and have their vehicle disabled causing a wreck and/or drives may jerk the wheel to avoid impact and cause a wreck. We should extend 311 to be a statewide thing providing a menu with access to non-emergency services such as done with Pensacola 311. That way it’s easy to remember, easy to advertise and uniform across the state like 911 is today.

  8. Shay on May 12th, 2021 10:54 am

    They tell you the 911 line is getting too many non-emergency calls and don’t call unless it’s an emergency; then say if you’re not sure it’s an emergency call 911 and let them decide if you need 911. How would that reduce the number of non-emergency calls? SMH

  9. tg on May 12th, 2021 10:10 am

    Too many think 911 is the go to number for every little problem.

  10. Dave Simpkins on May 12th, 2021 9:50 am

    This needs to be a crime. If you call 911 and are clogging up 911 for non emergency matters, you should be jailed and fined. If you start doing this I bet the nonsense calls stop. My friend works for dispatch in another area and she said it is out of control how much people call with petty arguments and tit for that stuff and a marriage quarrel. “He yelled at me he needs to be arrested”

  11. mike on May 12th, 2021 8:12 am

    I agree with Jeff, boneheads shouldn’t reproduce. Who said you needed to have kids dummy?

  12. Paul on May 12th, 2021 7:57 am

    Since most people have cell phones now it’s easy enough to program the non emergency number. Making an APP for it would be a way of weeding out the calls also. 911 is a dated system.

  13. Jeff on May 12th, 2021 7:15 am

    Also if your child won’t listen to you and you can’t figure out how to parent, DON’T call 911 to get a cop to do it for you.

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