Comments on: Cox Says They’re Still Working On Heavily Damaged Areas, 97% Restored

By: mamaw69

mamaw69 — Sun, 04 Oct 2020 04:46:06 +0000

AND WE HAVE NOT SEEN ONE COX TRUCK SINCE THE STORM – WE ARE OVER BY SAUFLEY FIELD, NEIGHBORS HAVE SERVICE

By: mamaw69

mamaw69 — Sun, 04 Oct 2020 04:44:14 +0000

Cox will send a message one minute and tell you your service is restored and 5 minutes later you have determined it has not. You call and they say “outage in your neighborhood” “we can’t schedule anyone” But they did send a notice yesterday say the technician would be here between 8am and 10pm. Of course no one showed and when we called we were told someone would call us. that didn’t happen either. Then today we called and they said that our date for Tues for a Tech isn’t going to happen because they can’t schedule a tech when there is an outage, even thought they DID. INTERNET – UP A COUPLE MINUTES DOWN 6HRS-TV-ONLY LOCAL BROADCAST CHANNELS, SO YOU CANT EVEN TAPE ANYTHING ON THE OTHER CHANNELS AND PHONE…ON. OFF. ON. OFF . ON OFF………..IT’S NOW BEEN 18 DAYS AND COUNTING…..I HAVE WORK TO DO….BUT IF YOU HAVE KIDS AT HOME TRYING TO GO TO SCHOOL, THEY CAN FIX YOU FIRST!!!!

By: Heather

Heather — Sun, 04 Oct 2020 01:45:23 +0000

We’re in Crescent Lake and have not had internet since 9/15. I keep getting messages stating all fixed, I go through the modem reset, still no internet. Can’t talk to a live agent unless you use chat. I couldn’t even get through that way today to report our drop is touching the ground. My husband is supposed to be working from home.

By: Jay

Jay — Thu, 01 Oct 2020 21:14:16 +0000

They got mine back up today.
Thanks COX for working to get everyone back connected.
I don’t ever expect a cable company to be out there risking their lives to get cable up immediately after a storm like a lot of people seem to clamoring for. That is a very selfish thing to expect from a worker that is simply providing a creature-comfort, and not a vital service. It isn’t life or death to get internet back up. No one is in pain or terribly uncomfortable without cable. It isn’t the same as having the power grid down. Seems like people in the community today have absolutely no grit, and just love to whine and complain about stuff even in the aftermath of a natural disaster. I am glad Cox let the power trucks and tree cutting trucks in first do their job before the Cox trucks started competing for that same space. Some people are so unrealistic with their expectations.

By: Theresa Trillo

Theresa Trillo — Wed, 30 Sep 2020 18:38:28 +0000

Cox Internet and Cable is not back on Perdido Key Drive in Escambia County. Cox Customer service keeps telling me that I DO have internet .
Their customer service is horrible.

By: Julis Pearsall

Julis Pearsall — Wed, 30 Sep 2020 17:26:13 +0000

Shout out to Cox. We never lost internet or cable, but our lines were sagging down to the road. My husband propped them up and put flags on them, but with all the trucks coming through we were afraid the line would be torn off the house. Called Cox yesterday, was told to expect repair by October 6. This morning Cox was out replacing the line!

By: Cox is the worst

Cox is the worst — Wed, 30 Sep 2020 16:57:46 +0000

All Cox cares about is getting your money.

By: Henry Coe

Henry Coe — Wed, 30 Sep 2020 16:49:09 +0000

My Mom and her neighbors finally got Internet and Cable service back. Cox had kept sending service techs out for each person’s house and would keep tracking the problem back to a line that was pulled out of a junction box by about an inch. The last day of this before we all had a fit, the same tech came out that had been out the week before and had no path for getting the right type of service tech. with the right equipment, to fix the problem.
Over the previous two weeks I kept getting appointments and then would receive a text that the problem had been fixed when it hadn’t been fixed and then I would have to call Cox back to set up another appointment letting them know the problem wasn’t fixed.
While these are not normal service related problems for Cox Technicians to deal with, Cox Management has some definite bugs to work through in their communications with repair teams getting help from each other and with their customers in how their automated notification system function.
My average time to report a problem probably took 20 to 30 minutes and in a few of those experiences their system hung up on me and I had to start over going through a large redundancy in questions by their system trying to get me to reboot my modem over and over and over.

By: Eric

Eric — Wed, 30 Sep 2020 16:26:35 +0000

Cox has sent us several phone texts saying our service has been restored. It is still out, but their internet service is working and has been working ever since the power came on two days after Sally.

I suspect that our service is part of that 97% that has been “restored”, so their numbers look better than they really are.

Yes, we have unplugged their modem and cable boxes at least 3 times, to no avail. A rep is supposed to come by our house tonight. Thankfully, their Contour service works off their internet and we are able to watch TV, but you cannot do anything else on the internet or it will freeze.

By: fisherman

fisherman — Wed, 30 Sep 2020 13:06:55 +0000

@mitch
I feel your frustration however they are working as fast as they can to get everything repaired. If you have phone/internet service from COX they are hooked differently at the pole. Your TV cable could have a break in the line causing this outage. It took a few days for them to come out on my service call but when they arrived they fixed more than what i thought was wrong. I had 4 bad connectors at the pole and once repaired I got better TV/Internet/Phone. Just hang on it will get fixed.