Comments on: Cox Restores Service To Over 80% Of Customers; Spectrum Continues To Work On Restoration http://www.northescambia.com/2020/09/cox-restores-service-to-over-80-of-customers-spectrum-continues-to-work Local News for Molino, Bratt, McDavid, Century, Walnut Hill, Cantonment Sat, 04 Apr 2026 16:32:57 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: cyndee http://www.northescambia.com/2020/09/cox-restores-service-to-over-80-of-customers-spectrum-continues-to-work/comment-page-1#comment-428758 cyndee Sat, 26 Sep 2020 21:23:52 +0000 http://www.northescambia.com/?p=417404#comment-428758 Power went out around 9:15 Tuesday, September 15 and naturally there went cable and internet. Power was restored Friday, September 18 around 5:30 p.m. Still no cable or internet. I'm aware that technicians are working hard but when I drove from my home off Burgess Rd to downtown Pensacola yesterday, I did not see a single Cox Communications truck working anywhere. My frustration is the lack of news from Cox itself. Gulf Power had an outage map and constantly updated it with the latest percentages on power restoration. With so many people working from home (me included) the lack of internet is costly. I've been a Cox Communications customer for over 25 years and am now seriously thinking of switching. Power went out around 9:15 Tuesday, September 15 and naturally there went cable and internet. Power was restored Friday, September 18 around 5:30 p.m. Still no cable or internet. I’m aware that technicians are working hard but when I drove from my home off Burgess Rd to downtown Pensacola yesterday, I did not see a single Cox Communications truck working anywhere. My frustration is the lack of news from Cox itself. Gulf Power had an outage map and constantly updated it with the latest percentages on power restoration. With so many people working from home (me included) the lack of internet is costly. I’ve been a Cox Communications customer for over 25 years and am now seriously thinking of switching.

]]> By: Carrie http://www.northescambia.com/2020/09/cox-restores-service-to-over-80-of-customers-spectrum-continues-to-work/comment-page-1#comment-428609 Carrie Fri, 25 Sep 2020 14:42:46 +0000 http://www.northescambia.com/?p=417404#comment-428609 It is now Friday the 25th and still no internet. I work from home and depend on this for my job. I have been given the runaround since Monday. First they said it would be restored Monday morning then they said Monday evening then they said Tuesday morning then they said by the end of the week and now it says nothing. There is no way that 80% of people have their Internet and cable restored. I cannot get a straight answer from anyone of when my Internet will be back on. I live on Johnson beach in Perdido Key. It is now Friday the 25th and still no internet. I work from home and depend on this for my job. I have been given the runaround since Monday. First they said it would be restored Monday morning then they said Monday evening then they said Tuesday morning then they said by the end of the week and now it says nothing. There is no way that 80% of people have their Internet and cable restored. I cannot get a straight answer from anyone of when my Internet will be back on. I live on Johnson beach in Perdido Key.

]]> By: Tiffany http://www.northescambia.com/2020/09/cox-restores-service-to-over-80-of-customers-spectrum-continues-to-work/comment-page-1#comment-428581 Tiffany Fri, 25 Sep 2020 12:24:18 +0000 http://www.northescambia.com/?p=417404#comment-428581 Still no internet here off of Kingsfield. I am beyond frustrated. Still no internet here off of Kingsfield. I am beyond frustrated.

]]> By: Heather Diamond http://www.northescambia.com/2020/09/cox-restores-service-to-over-80-of-customers-spectrum-continues-to-work/comment-page-1#comment-428570 Heather Diamond Fri, 25 Sep 2020 10:17:02 +0000 http://www.northescambia.com/?p=417404#comment-428570 Myrtle Grove area here, off Fairfield. Still no internet, no communication as to when it will be restored. Called and spoke to someone in West Texas who was a little annoyed as well because he knew the phone calls he was going to get. I wish we had something to go by. Tired of the same generic message. Also, I wish I had a different option than having to be with Cox. I have not seen one Cox truck/van working, all I have seen them do is drive around. Sadly, in the days we are living in, having the internet is just as important as having power. I hope they use this as an opportunity to restructure their equipment to handle these types of situations, especially being a monopoly in the area. Myrtle Grove area here, off Fairfield. Still no internet, no communication as to when it will be restored. Called and spoke to someone in West Texas who was a little annoyed as well because he knew the phone calls he was going to get. I wish we had something to go by. Tired of the same generic message. Also, I wish I had a different option than having to be with Cox. I have not seen one Cox truck/van working, all I have seen them do is drive around. Sadly, in the days we are living in, having the internet is just as important as having power. I hope they use this as an opportunity to restructure their equipment to handle these types of situations, especially being a monopoly in the area.

]]> By: Victoria Joshua http://www.northescambia.com/2020/09/cox-restores-service-to-over-80-of-customers-spectrum-continues-to-work/comment-page-1#comment-428451 Victoria Joshua Thu, 24 Sep 2020 08:06:29 +0000 http://www.northescambia.com/?p=417404#comment-428451 All the way in Vegas and my wifi has been out for 2 months. Make it make sense. All the way in Vegas and my wifi has been out for 2 months. Make it make sense.

]]> By: Bill http://www.northescambia.com/2020/09/cox-restores-service-to-over-80-of-customers-spectrum-continues-to-work/comment-page-1#comment-428417 Bill Wed, 23 Sep 2020 22:03:46 +0000 http://www.northescambia.com/?p=417404#comment-428417 Just found this today: https://www.cox.com/residential/disaster-relief.html "When can I expect my services to be restored? We’ve made a lot of progress reconnecting the Gulf Coast after Hurricane Sally and expect to have most customers back online by Friday, 9/25. There is more extensive work to be done in Perdido Key, Southwest Escambia County, Cantonment, plus other small pockets where our network infrastructure was more heavily damaged. In those harder hit areas, you may experience longer restoration times, as we work to repair more severely damaged network equipment. We will email you when services are restored in your area." Just found this today:

https://www.cox.com/residential/disaster-relief.html

“When can I expect my services to be restored?

We’ve made a lot of progress reconnecting the Gulf Coast after Hurricane Sally and expect to have most customers back online by Friday, 9/25. There is more extensive work to be done in Perdido Key, Southwest Escambia County, Cantonment, plus other small pockets where our network infrastructure was more heavily damaged. In those harder hit areas, you may experience longer restoration times, as we work to repair more severely damaged network equipment. We will email you when services are restored in your area.”

]]> By: Laura B http://www.northescambia.com/2020/09/cox-restores-service-to-over-80-of-customers-spectrum-continues-to-work/comment-page-1#comment-428394 Laura B Wed, 23 Sep 2020 17:48:12 +0000 http://www.northescambia.com/?p=417404#comment-428394 Spotty service in Beach Haven area, near Navy Point. I have seen no Cox trucks on West side. I have 3 tvs, each with a mini-box. Only ONE box works. COX customer service rep I was texting with replied to say there's still an outage here. Only 1 cable comes to my house from the pole, so why don't ALL my mini-boxes work? He said they each work off a separate transmitter, & not all transmitters are repaired yet. Strange, and very frustrating. Hope they get more fixed, SOON! Spotty service in Beach Haven area, near Navy Point. I have seen no Cox trucks on West side. I have 3 tvs, each with a mini-box. Only ONE box works. COX customer service rep I was texting with replied to say there’s still an outage here. Only 1 cable comes to my house from the pole, so why don’t ALL my mini-boxes work? He said they each work off a separate transmitter, & not all transmitters are repaired yet. Strange, and very frustrating. Hope they get more fixed, SOON!

]]> By: Rp http://www.northescambia.com/2020/09/cox-restores-service-to-over-80-of-customers-spectrum-continues-to-work/comment-page-1#comment-428349 Rp Wed, 23 Sep 2020 13:12:51 +0000 http://www.northescambia.com/?p=417404#comment-428349 Still no cable in Forest Creek and don’t know why because it is working on Pine Forest rd where we are feed from!!! Still no cable in Forest Creek and don’t know why because it is working on Pine Forest rd where we are feed from!!!

]]> By: Fred http://www.northescambia.com/2020/09/cox-restores-service-to-over-80-of-customers-spectrum-continues-to-work/comment-page-1#comment-428343 Fred Wed, 23 Sep 2020 11:58:02 +0000 http://www.northescambia.com/?p=417404#comment-428343 Cox a communication company you cannot communicate with. I have twisted the cables off trying "their fix" Cox a communication company you cannot communicate with.
I have twisted the cables off trying “their fix”

]]> By: Nocox http://www.northescambia.com/2020/09/cox-restores-service-to-over-80-of-customers-spectrum-continues-to-work/comment-page-1#comment-428311 Nocox Wed, 23 Sep 2020 03:13:55 +0000 http://www.northescambia.com/?p=417404#comment-428311 I live on the westside of Pensacola and still no Cox internet. I'm pretty sure they'd laugh on the other end of the line for a credit of the missed days of service. I live on the westside of Pensacola and still no Cox internet. I’m pretty sure they’d laugh on the other end of the line for a credit of the missed days of service.

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