Comments on: Widespread Spectrum Internet Outage Reported (Updated)

By: Jakob

Jakob — Sun, 25 Apr 2021 14:44:31 +0000

@tforeman @Ask_Spectrum 63385 outage was to be fixed by m now it s 9:m and still no internet. What s going on? Completely unacceptable!

By: Roberta Badger

Roberta Badger — Sun, 14 Jun 2020 14:13:20 +0000

April 8 2020 shortage
My box showing I am connected but my TV is not working. No picture no sound.
The morning of the outage I had a picture and sound. Now black screen.
When I first call the gentleman states nothing wrong, I am connected. I did tell him my problem but he stated a technician would have to check everything. It could be my box or wire.. When will the stores be open? This is my main TV. I do pay my bill on time but still have my main box and TV not working. Thank you.

By: Dayna

Dayna — Tue, 14 Apr 2020 13:25:13 +0000

It is very very slow. For awhile now. Before Coronavirus I’ve had trouble doing school work and now everything is online and not classroom, faster working WiFi is needed even more. Hopefully it can be fixed soon. Stay safe everyone.

By: Luis Ortiz

Luis Ortiz — Mon, 13 Apr 2020 05:44:41 +0000

Even before the Corona virus they suck internet is slow in my area and if I call them they want to charge me if they come out. they also have kept going up i wish i could go somewhere else but there is no other option they just dont care about anyone they just want to make money.

By: Debra Reutzel

Debra Reutzel — Sat, 11 Apr 2020 01:52:56 +0000

Spectrum has been a nightmare since they bought btighthouse!! Long before VIRUS!! Or fiberoptic!! Had brighthouse 15 years plus had maybe 3 problems bill lot lower!! Then spectrum came in and one of my cable boxes went out took to local office to get new one and automatically was no longer grandfathered brighthouse customer to spectrum without anyone telling me this would happen!! Get home have no landline had husband w terminal DISEASE and was told I could not get back that same number! Had 6 techs same day 1 spent 2 hours on phone doing everything possible to get it back and everybody from the office on 97 to 10 different corporate personnel passed the buck and finally next few days was told by still then bright house tech that spectrum had it set up if u turned in any equipment that automatically converted you to them w no notice and a yearly contract and sure enough 2 year later get letter rate going up 50$ my contract up for renewal that I never layed eyes on! Since they’ve taken been at least twice monthly outages etc etc etc problems! Yes they suck royally and sadly no other options dishes won’t work too many trees!!

By: Brad

Brad — Fri, 10 Apr 2020 20:38:53 +0000

Anyone out there know what cut the fiber optic cable and where the cable is located

By: Naui Whitewave

Naui Whitewave — Fri, 10 Apr 2020 15:02:00 +0000

I understand things happen but in my opinion Spectrum sucks. They raise prices all the time and some people have no choice due to no other providers in their area.

By: Goblue25

Goblue25 — Fri, 10 Apr 2020 11:03:13 +0000

Wow!! All these complaints about bill increases, outages, slow speeds, etc… As a employee of a telecommunications company it pains me to see very little concern for the technicians(front line essential employees) that must still come out to your homes during this pandemic.

By: Call center agent

Call center agent — Fri, 10 Apr 2020 04:43:24 +0000

I work for Spectrum in an internet and voice repair call center and I would like to say that we are all doing the best we can to keep things moving. Due to the sudden spike in call volume, we have an unusually high hold times. The automated system is put in place to be sure you’re sent to the correct department the first time, as there are millions of customers. You wouldn’t want to just press 0 for a representative and wait for 30+ minutes to find that you now have to be transferred to the correct department and wait another 30+ minutes once you’re in the right queue. We also have policies in place to help of you cannot make payments so please let the billing team know if you’re experiencing hardship. We truly do care about all customers.
Please, everyone must remember that we are human too. We get sick or we have family members who get sick and need care. We are still going to work everyday and the technicians are still out on the field doing everything to keep Americans connected. I sincerely feel for anyone who has trouble with their service since we know how inconvenient that is, especially in times likes these. We have a support site as well with hundreds of articles and videos that can provide you with some self-help options to troubleshoot at your own leisure.
I wish everyone the best of health. The light is at the end of the tunnel…we just have to deal with a bit if darkness until then, but we will make it through!

By: Misty

Misty — Fri, 10 Apr 2020 03:10:21 +0000

Are wifi keep going in and out and im.getting sick of it