Comments on: Gulf Power Is Upgrading Their Billing System. That May Cause Problems For Some Customers. http://www.northescambia.com/2020/01/gulf-power-is-upgrading-their-billing-system-that-may-cause-problems-for-some-customers Local News for Molino, Bratt, McDavid, Century, Walnut Hill, Cantonment Tue, 14 Apr 2026 00:33:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jenifer Bass http://www.northescambia.com/2020/01/gulf-power-is-upgrading-their-billing-system-that-may-cause-problems-for-some-customers/comment-page-1#comment-441823 Jenifer Bass Thu, 04 Feb 2021 04:33:47 +0000 http://www.northescambia.com/?p=389511#comment-441823 I called the automated system and went to the payment option..I was alarmed when automated told me "thank you for your payment of $544.00 that was received on Jan 12th because I was not the person who paid that. The only payment I paid around that time was $273.00. Apparently they got customers mixed up, a glitch I believe in the GP system. I had went to Publix to pay by wire transfer, because my first attempt at payment got returned by my bank. This is MAJOR serious. We are not account numbers and data. We are human beings. Get it right!! I called the automated system and went to the payment option..I was alarmed when automated told me “thank you for your payment of $544.00 that was received on Jan 12th because I was not the person who paid that. The only payment I paid around that time was $273.00. Apparently they got customers mixed up, a glitch I believe in the GP system. I had went to Publix to pay by wire transfer, because my first attempt at payment got returned by my bank. This is MAJOR serious. We are not account numbers and data. We are human beings. Get it right!!

]]> By: Debra stewart http://www.northescambia.com/2020/01/gulf-power-is-upgrading-their-billing-system-that-may-cause-problems-for-some-customers/comment-page-1#comment-437537 Debra stewart Tue, 29 Dec 2020 04:56:35 +0000 http://www.northescambia.com/?p=389511#comment-437537 I've been monitoring my energy usage this past month and to no avail they still keep saying I'm using way more than I know I am. I've been flipping the breakers off for the whole house minus the fridge for about 70% of the day. One Saturday the house was without power from 10am til 10pm and they estimated my daily use for that day to be higher than any other day I was actually home using electric. I cant get a straight answer from anyone. One lady said they cant see my daily meter usage then when I sent her the graph said oh it's an estimate right after saying they dont do a daily estimate... all I know is my deposit is about to be refunded and they are gonna make damn sure they get everyone single penny on this next bill. So all your " energy saving" tips wont work if turning the power off completely doesn't. I’ve been monitoring my energy usage this past month and to no avail they still keep saying I’m using way more than I know I am. I’ve been flipping the breakers off for the whole house minus the fridge for about 70% of the day. One Saturday the house was without power from 10am til 10pm and they estimated my daily use for that day to be higher than any other day I was actually home using electric. I cant get a straight answer from anyone. One lady said they cant see my daily meter usage then when I sent her the graph said oh it’s an estimate right after saying they dont do a daily estimate… all I know is my deposit is about to be refunded and they are gonna make damn sure they get everyone single penny on this next bill. So all your ” energy saving” tips wont work if turning the power off completely doesn’t.

]]> By: Jena Beverly http://www.northescambia.com/2020/01/gulf-power-is-upgrading-their-billing-system-that-may-cause-problems-for-some-customers/comment-page-1#comment-421076 Jena Beverly Tue, 14 Jul 2020 01:15:13 +0000 http://www.northescambia.com/?p=389511#comment-421076 My February 2020 payment wasn't even credited to my account. Nor was my payment arrangement accredited for three months in a row and I recieved a past due notice this month. I also have a $250 deposits that I've been told could be returned, then can't be returned but will pay my bill instead. Wish they could get it together instead of devoting all of their time to trying to add extra charges to all the social security recipients in order to make up for the 40% discount they gave at the beginning,g of the corona crap!! My February 2020 payment wasn’t even credited to my account. Nor was my payment arrangement accredited for three months in a row and I recieved a past due notice this month. I also have a $250 deposits that I’ve been told could be returned, then can’t be returned but will pay my bill instead. Wish they could get it together instead of devoting all of their time to trying to add extra charges to all the social security recipients in order to make up for the 40% discount they gave at the beginning,g of the corona crap!!

]]> By: Dolores Beach http://www.northescambia.com/2020/01/gulf-power-is-upgrading-their-billing-system-that-may-cause-problems-for-some-customers/comment-page-1#comment-420192 Dolores Beach Tue, 07 Jul 2020 20:02:14 +0000 http://www.northescambia.com/?p=389511#comment-420192 Every month my payment is returned to the bank. I am on auto pay and do not understand what is happening. Please check this out for me and let me know. Thank you for a quick response Dolores Beach Every month my payment is returned to the bank. I am on auto pay and do not understand what is happening. Please check this out for me and let me know.

Thank you for a quick response
Dolores Beach

]]> By: Diane K http://www.northescambia.com/2020/01/gulf-power-is-upgrading-their-billing-system-that-may-cause-problems-for-some-customers/comment-page-1#comment-414024 Diane K Fri, 01 May 2020 16:17:02 +0000 http://www.northescambia.com/?p=389511#comment-414024 Your new web site is extremely user Unfriendly. Your customers are not able to schedule a payment. The payment date is the date you log into your account and cannot be changed. Makes managing our payments impossible. Yours is the only web site that I have used that does not have a payment schedule option. Your new web site is extremely user Unfriendly. Your customers are not able to schedule a payment. The payment date is the date you log into your account and cannot be changed. Makes managing our payments impossible. Yours is the only web site that I have used that does not have a payment schedule option.

]]> By: Syrita Griffin http://www.northescambia.com/2020/01/gulf-power-is-upgrading-their-billing-system-that-may-cause-problems-for-some-customers/comment-page-1#comment-410268 Syrita Griffin Sat, 28 Mar 2020 12:59:52 +0000 http://www.northescambia.com/?p=389511#comment-410268 I have my new account number but it won't let me pay my bill online or by phone over tried everything. And my bill is high and due soon. I dont want my lights off I have kids. I've called 3x about this each time no luck. I have my new account number but it won’t let me pay my bill online or by phone over tried everything. And my bill is high and due soon. I dont want my lights off I have kids. I’ve called 3x about this each time no luck.

]]> By: Matt Hubbard http://www.northescambia.com/2020/01/gulf-power-is-upgrading-their-billing-system-that-may-cause-problems-for-some-customers/comment-page-1#comment-410162 Matt Hubbard Fri, 27 Mar 2020 04:43:20 +0000 http://www.northescambia.com/?p=389511#comment-410162 Set up auto pay but they didn't charge my account and they are now saying my payment is late even though the day my bill was due isn't even over. Set up auto pay but they didn’t charge my account and they are now saying my payment is late even though the day my bill was due isn’t even over.

]]> By: Gina Harvell and Brian Leary http://www.northescambia.com/2020/01/gulf-power-is-upgrading-their-billing-system-that-may-cause-problems-for-some-customers/comment-page-1#comment-410069 Gina Harvell and Brian Leary Thu, 26 Mar 2020 10:35:06 +0000 http://www.northescambia.com/?p=389511#comment-410069 my bill spiked over 50% since our last bill Can't log in, every thing falls on deaf ears! most can't pay there bills WHATS UP!!!! my bill spiked over 50% since our last bill Can’t log in, every thing falls on deaf ears! most can’t pay there bills WHATS UP!!!!

]]> By: Chris C http://www.northescambia.com/2020/01/gulf-power-is-upgrading-their-billing-system-that-may-cause-problems-for-some-customers/comment-page-1#comment-408890 Chris C Fri, 13 Mar 2020 14:06:55 +0000 http://www.northescambia.com/?p=389511#comment-408890 They didn't draft our account now they say we are late and need to jump through hoops to pay them. Customers for 40 years pretty sad we have to go through the effort to clean up their upgrade mistake would think if they broke it they should fix it. Chris They didn’t draft our account now they say we are late and need to jump through hoops to pay them. Customers for 40 years pretty sad we have to go through the effort to clean up their upgrade mistake would think if they broke it they should fix it.
Chris

]]> By: James Harper http://www.northescambia.com/2020/01/gulf-power-is-upgrading-their-billing-system-that-may-cause-problems-for-some-customers/comment-page-1#comment-407043 James Harper Sat, 15 Feb 2020 16:54:50 +0000 http://www.northescambia.com/?p=389511#comment-407043 I too can't pay my bill online. I'm redirected to the new site which asks for new account number. Following their prompts to get new account number I get; Ops something went wrong or our system doesn't recognize your info. Didn't have a problem sending the bill notification to my email? I too can’t pay my bill online. I’m redirected to the new site which asks for new account number. Following their prompts to get new account number I get; Ops something went wrong or our system doesn’t recognize your info. Didn’t have a problem sending the bill notification to my email?

]]>