Comments on: ECUA Raises Water, Sewer And Trash Rates

By: Michele Rigdon

Michele Rigdon — Thu, 05 Oct 2017 03:15:05 +0000

we have had no issues with ECUA… if they have missed or not completely emptied our cans, then they are usually here within 24 hours to empty it… I’ve even had the driver stop when he was going in the opposite direction ask me what was wrong one day when he saw me looking and breaking free the stuff in our can… only half had emptied due to something we put in jamming up the stuff… he told me to bring it across the street and he would empty it… he even waited to make sure it was empty before leaving.. the price increase isn’t bad really… we are a family of 4 and have no issues with having one trash can and one recycle can ..and with only once a week pick up.. yes they are the only company in our area, but we have never had an issue in the 4 years we have lived here…Thank you ECUA for doing a great job!

By: Ponderosa hill

Ponderosa hill — Tue, 03 Oct 2017 03:42:58 +0000

I sure remember the service we had before ECUA. I quit
them because poor service etc. started taking to dump
myself…..got nail in tires 3 times & long wait @ check-in.
I’ll stick with ECUA. They ain’t perfect but neither is
my in-laws.

By: Lynn

Lynn — Mon, 02 Oct 2017 17:57:09 +0000

If you don’t pay your bill with these people they will take away their service. BUT if they forget to come pick your trash up they will not reimburse any money. You are just out of luck. So they can legally rip you off with no way for you to do a thing about it other than take your own trash to the dump. This has happen with me at least 12 – 15 times since we started service with them in the North end of the county.

By: Wilykyote

Wilykyote — Mon, 02 Oct 2017 13:00:33 +0000

To: Bristol park
Don’t know why your service is so different from ours……our Rep.
Larry Walker has always been available when needed. Remember they are elected officials and can be voted out next time. I’d suggest call yours &
remind them of it .

By: John

John — Mon, 02 Oct 2017 10:32:40 +0000

Still would like to no how ECAU can charge us the us more the Santa Rosa County. We have pickup once a week, compared to twice a week in Jay area. Jay pick is twice a week . Just signed a new contract. Are we footing the bill for other counties. Ask and was told that the county commissioner jacked up the dump fee, which was increased some , but not that much. I suppose the new contract over their already has the new few added in. This is being ripped off just like the bus system that hauls no one that u can see going down Hwy 29.

By: Bristol Park

Bristol Park — Mon, 02 Oct 2017 04:04:44 +0000

The drivers are leaving yard waste on my street too. Too lazy and in a big hurry to get off work is what I think. The limbs and sticks are within the policy, but not picked up. I move it into the street for the next week. How can they miss that. It’s a hazard to cars driving along the street, so they have to pick it up. I don’t want my lawn turning yellow and brown because they didn’t pick up the yard waste.

The rates are increasing because we are now paying for the recycling employees to sift through the garbage and decide what is recycle and what is not. I put everything in one can and the H*** with it. I’m too old to be dealing with all this mess. They don’t do a great job of picking up the garbage, because sometimes only half the can is emptied. So I don’t care what’s in my can, including leaves and limbs. Last year I put our Christmas tree at the curb and it was missed that week. I cut the tree in thirds and for the next 3 weeks I put the pieces in my garbage can. Addios tree ! As for not picking up the garbage several times. I called and told customer service that my garbage was missed. She put me hold for about 5 mins to come back and tell me I had unauthorized items in my can. I said like what? She said you have kitty litter in the can. I said I do not. I have a kitty litter bag with trash in it. I said don’t go through my garbage again and make accusations before you really check it out. Amazing: they are going through the trash cans.

I can vote out the Escambia Utilities Commissioner Cantonment (District 5).

And for you WilyKyote- Not everyone receives Top Grade service as you do.

@ Dan – just throw everything in the garbage can and don’t worry about recycle.

@ Rich – you are exactly right. Several of my neighbors have large families and their garbage cans are overflowing every pickup date. It’s the nastiest smelling crap hanging out the top and over the sides. By the time the truck finally decides to pick up the can, there are huge flies everywhere.

From what was told to me, ECUA uses LNG for their trucks which is saving money from using gasoline. The current price for LNG now is $2.05.

I’m eventually stopping my garbage service and will use several of my neighbors cans.

By: Rich

Rich — Sun, 01 Oct 2017 17:29:13 +0000

I literally use services for 2 weeks out of 2 months. I pay the full price. The last two times I have stayed at that house my cans were skipped. Like you can’t pick up every can? My yard waste sat there for nearly a month. One run a week is ridiculous as well. A family of four easily needs 2 runs. But for the amount they charge it shouldn’t matter the price of fuel or anything. $22 a month per home? That’s a ridiculous amount of money.

By: DD

DD — Sun, 01 Oct 2017 16:06:05 +0000

Years ago, when the price of fuel increased, ECUA cut back their pick up to “save money” to 1 day a week. When charges for fuel went down, that was never passed on in garbage collection, yet you can get your garbage picked up twice a week at an additional cost. Regarding the wonderful job they are doing with picking up the sanitation, there are no competitors because they basically “forced” them out, or acquired them. No competition. Why are the rates increasing? Sad that an ECUA worker can make more money than a teacher in this county.

By: retired

retired — Sun, 01 Oct 2017 13:05:45 +0000

i wish they would come though and install sewage i my area

By: Dan

Dan — Sun, 01 Oct 2017 00:44:47 +0000

Pathetic… a neighbor of mine and I both had our recycling bins “confiscated” without warning or notice without explanation… After calling multiple times, eventually the explanation was that we “probably put unauthorized items in the bin(s)” but they had no way of verifying why or what was “unauthorized”! My neighbor nor I received any warnings or notifications before or since, only told service is typically suspended for one calendar year! Unfortunately they don’t care about “Customer service” bc you can’t exactly go to their competition. It’s a legal monopoly