Comments on: Phone, Internet Outage In Walnut Hill, Bratt, Molino Areas

By: Beautiful

Beautiful — Thu, 30 Apr 2015 03:32:06 +0000

Sorry u guys having problems, but they will work till they get it fix. When I had problem with my internet service n they took awhile to come out. But everyday I didn’t get to uses it , I was not charge. So I hope u guys get the same treatment.

By: Gayle in molino

Gayle in molino — Thu, 30 Apr 2015 02:31:33 +0000

Strange I called the 1 800 number for frontier. The customer service guy Josh in Jacksonville took less than 4 minutes. Replied he was sorry but there was an outage in our area up to walnut hill and the bratt area due to optic fiber damage. Very nice person and apologized for the inconvience .Sorry others had a bad experience.

By: Sharon keesler

Sharon keesler — Thu, 30 Apr 2015 02:29:09 +0000

Thanks William, I like so many others count on you for information like this.

By: shirley whatley

shirley whatley — Thu, 30 Apr 2015 00:40:04 +0000

I TOO CALLED SHE SAID THEY WOULD SEND A TEC. OUT TOMORROW
I TOLD HER ALL ON THIS ROAD WAS OUT.THAT DID NOT HELP. I
ASK IF WE WERE GOING TO GET CREDIT FOR THIS SHE LAUGHED
AND SAID RIGHT.

By: Customer

Customer — Thu, 30 Apr 2015 00:28:38 +0000

I too called and after 30 minutes on phone they said no one was having problem on our area so scheduled tech to come out tomorrow. Crazy they should be able to inform you of the problem

By: Patriot

Patriot — Wed, 29 Apr 2015 23:55:28 +0000

Before you posted this, I called Frontier, was on the phone with a “customer support specialist ” for 29 minutes, and after multiple troubleshooting steps, she scheduled a tech to come out tomorrow. You think she’d have checked for outages before doing all that?