But now, independent of this action, we can look at the concept that poor customer service is not uncommon and that there are places where the employees seem to not want any customers. I agree they exist, just don’t agree I have run across them at Pen Air.

I was talking to a person who works at a call center and wondering why there have been so many opening in the South.
Because in other parts of the country it was hard to find people willing to be polite to customers who were being difficult and rude.

But there’s plenty of rude people here in the South.
Yes, but it’s nowhere near as bad as in other parts of the country. At least HERE there are SOME people who were raised to be polite. They try to hire the polite.

I see plenty of polite people and plenty of rude people. Unless the government continues to expand benefits for the jobless, most of them will be working eventually and some of them will be polite, some will be rude.

Patronize the places with polite, concerned workers. They will grow and expand.
Avoid the places with rude, disinterested “workers”. They will go out of business.

And if you can possibly bring yourself to do it, treat the workers with respect and decency. They aren’t machines or slaves or emotionless entities. Be friendly to them and be amazed how much they will try to do for you.

David for politeness all around

David for sanity

Although I do not condone the behavior, the point I was trying to make is customer service is not what it used to be. My remarks were not targeted to this particular institution, but to the underlying problem of poor customer service in general. Walk into most places today and you leave feeling like you were a burden to them. Look outside the box and you will understand my concerns… The problem is bigger than just this place….

Pen Air doesn’t have customers, they have members. They serve their own members, people such as me. So we are talking member service and I’ve never had a problem with their member service.

Even if I did have a problem, that would still not be the “underlining” or even underlying problem. The problem is that people think they can force others to respect them by violent actions. That is unwise and unsafe because there are way too many who can respond to violence with equal and opposing violence. It may not even be equal since few get into brick fights but gun fights are not uncommon and are quite unreasonable when facing the criminally insane.

David for better brick users