Comments on: Driver Flees Hwy 97 Crash

By: No Excuses

No Excuses — Mon, 26 Aug 2013 00:59:16 +0000

@ Jay and others,

When our Frontier was down for a significant amount of time, my husband called until he got to someone who could adjust our bill accordingly. It was fixed pretty quickly after that. If all of you will call Frontier and insist on a bill adjustment, you’ll get the attention that a customer deserves. Don’t stop till you’ve reached the top. If Frontier gets the message they can’t treat us like this, it’ll improve. Until then, they’ll keep putting us on the back burner because we don’t have many other options at the moment. Call, call, call!!

By: jay

jay — Sun, 25 Aug 2013 19:01:13 +0000

William, the phones and internet are back up now.
I spoke to Frontier last night after the accident and then again this AM telling them the site of the accident and they told that they DID NOT WORK on Sundays and that it would be Monday before anyone would be able to work on it. I also explained that 911 was out and they said too bad!

By: resident

resident — Sun, 25 Aug 2013 18:58:12 +0000

we have no phone service in enon / bay springs, and frontier told us when we called (from a cell phone) a work order was placed and someone would get to it on Monday.
Thanks Frontier.

By: troubled

troubled — Sun, 25 Aug 2013 18:46:12 +0000

When I called my phone and internet in at about 9 am, the person I spoke to I had a hard time understanding. The English was very bad. I did get told for phone it would be 34 to 48 hrs. until it was fixed. Then when I got transferred to guy with internet, he told me it would be 24hrs. to fix. I know we live in the woods, but we do pay for the service. At about 1 pm a friend called to tell me it was fixed. Thank you William for the up date.

By: William

William — Sun, 25 Aug 2013 14:35:52 +0000

>>>FYI: all phone service south of Arthur Brown is down including 911

South on Arthur Brown or where? I know there is working phone service on Hwy 97 south and within a mile of the accident site.

By: jay

jay — Sun, 25 Aug 2013 14:28:19 +0000

FYI: all phone service south of Arthur Brown is down including 911. Frontier could care less. Sorry phone service