Comments on: Internet Outage For Frontier DSL, Dialup Customers

By: Molino-Anon

Molino-Anon — Sat, 25 Jun 2011 00:32:18 +0000

Hahaha @Terry, discount for outage? Seriously? I worked in tech for several major ISP’s since 1995, you know what I’d tell a customer who wanted credit for a 5 hour outage? Let’s do the math $50.00 a month, roughly $1.66 per day, $0.06 cents per hour. Here’s your $.30 cent credit for the outage. Sorry It’s just business. why would a company worry about making you a happy customer when they’re the only thing going for broadband internet service for most of the area. Sure switch to Brighthouse, or use slow wifi service through cellular towers. You can’t complain to the Public Service Commission about your netz being down, they’ll laugh at you. The water company does what they want, the power company does what they want, and the phone company does what they want because they can in NE.

By: Trapped with AT&T

Trapped with AT&T — Wed, 22 Jun 2011 20:42:24 +0000

“It would be good if someone like William would do some journalistic research and find out why AT&T chooses to bring 3G to all areas surrounding Atmore but not to Atmore?!?!?!”

Indeed! Sometimes the power of The Fourth Estate can work wonders. I have been told a 3G tower was going in at Jack Springs Road and 65, and at Hwy 4 and 97 but that was last fall and still nothing…..

By: Alan Bell

Alan Bell — Wed, 22 Jun 2011 20:39:53 +0000

The above statement from Frontier…”not an actual Frontier problem”…is incorrect. It is Frontier’s responsibility to deliver internet service to Atmore and anything that prevents that from happening is FRONTIER’S problem!!

By: Alan Bell

Alan Bell — Wed, 22 Jun 2011 20:36:19 +0000

Not only does Brewton and Bay Minette have 3G, but Flomaton has it as well!!! I have had two AT&T representatives tell me that there are no current plans to bring 3G to the Atmore area.

It would be good if someone like William would do some journalistic research and find out why AT&T chooses to bring 3G to all areas surrounding Atmore but not to Atmore?!?!?!

By: Trapped with AT&T

Trapped with AT&T — Wed, 22 Jun 2011 20:25:36 +0000

William or anyone know if Atmore will ever get AT&T 3G? Brewton and Bay Minette already have it…….

By: Albin

Albin — Wed, 22 Jun 2011 13:45:07 +0000

I to think Frontier needs competion, I hate having to call and never know what state I am talking to!

By: S.L.B

S.L.B — Wed, 22 Jun 2011 12:58:30 +0000

I’m glad to see that I’m not the only one who still has dial up service! I live in Bratt,Florida and I had dial up all day yesterday, therefore didn’t know there was a problem until I read this story this A.M.

By: yup

yup — Wed, 22 Jun 2011 12:20:40 +0000

I agree that there needs to be competition instead of domination. Perhaps if Frontier knew that someone else could take their business, they would provide better service. One of my children also do school with online classes. Yesterday was a HUGE inconvenience. This is becoming a much too frequent problem that I would like to not see.

Can the public do anything to help get another company to come in and provide internet service?

By: dnutjob

dnutjob — Wed, 22 Jun 2011 10:58:34 +0000

Thankful, make your living using a computer and you won’t be saying grow up people. My sister in law works for a doctor and she has to work 7am to 4pm 5 days a week on a computer, she almost lost her job over these “down periods”. She switched to another carrier.

By: Molino Resident

Molino Resident — Wed, 22 Jun 2011 04:21:35 +0000

And Ours is still NOT on!!!! Kinda Worried! I got FVLS work to do!