Comments on: Frontier Phone Service, 911 Outage Repaired

By: customer

customer — Thu, 24 Mar 2011 12:58:38 +0000

frontier does not care about the customer only about ths monthly bill you pay

By: MM

MM — Thu, 24 Mar 2011 01:02:45 +0000

I don’t know what the issue was— why the phones went out Tues am along with the Internet and didn’t come back on till today? I have a 587 exchange and the phones were fixed about 11 am today and the internet didn’t come back till approx 3:30 or so. My neighbors and family…total of about 10 homes all called and reported this issue to Frontier but we all recieved different responses! They gave excuses from, they didn’t know there was an issue, to giving some of us job order numbers and telling us to call back in 24 hrs if it wasn’t fixed, but never did anyone tell us that they were having an issue and they were aware of it.
Maybe I am strange, but if my customers where going to be without phone and internet for over 24hrs I would at least have my customer service reps set up with a actual reason why along with an estimated time of the problem being solved. If I could switch to another provider I would. This is not the first time this has happened and it’s not unusual for internet to go out for an hour or two a few times a week.
Like I said, don’t know what the issue was exactly, but think it could have been handled better by Frontier’s customer service dept. Thank you to whoever was responsible for getting it back on. Many of us work from home and depend on the internet for our income.

By: mary

mary — Wed, 23 Mar 2011 22:01:12 +0000

my phone came back about 11am but almost 5pm for the internet..yeas they told me the same ..it was the modem & some1 will be out here tomorrow….

By: LULU

LULU — Wed, 23 Mar 2011 20:42:54 +0000

When I called to report problems, they told me that “a lot” of people where having the same problem. I could receive calls, but couldn’t call anyone, anywhere. When I tried to call people in the area with my cell phone I got the “all circuits are busy” message. My internet still worked though. Glad I didn’t have an emergency.

By: just call me joe

just call me joe — Wed, 23 Mar 2011 20:04:58 +0000

The heart doctor’s nurse finally was able to call back. She had been trying all morning!

By: really

really — Wed, 23 Mar 2011 18:39:52 +0000

I was having problems calling people with Frontier, but guess it’s fixed. When I lived in that area, I hated Frontier. They never got one phone bill correct, I was calling monthly to try to fix errors, then finally just moved because unfortunately Frontier was the ONLY phone service in that area!

Glad most people are back up and running.

By: Northend

Northend — Wed, 23 Mar 2011 18:20:47 +0000

This is par for the course for Frontier, they stink.

By: EMD

EMD — Wed, 23 Mar 2011 16:24:24 +0000

It’s now working!!!! YEA!!!

By: EMD

EMD — Wed, 23 Mar 2011 16:20:35 +0000

My “All circuits are busy,” of yesterday, has now become, silence, busy signal. And then, just silence. Guess I will do without what I called the doctor for. Not good, and my peak cell phone minutes are over by about $8. Why do they not know when there is a wide spread problem like this? Bet they start losing customers if this keeps up.

By: hendrix lawn and cycle

hendrix lawn and cycle — Wed, 23 Mar 2011 16:19:38 +0000

phones just came back on thanks william (crossing fingers it stays on)